Shipping & Returns
inMusic Shipping & Return Policy
Please note that we currently only ship within the United States.
Shipping Methods and Delivery Schedules
FedEx Ground – estimated delivery within 5-10 business days after order is processed
FedEx 2nd Day Air – delivery within 2 business days after order is processed
FedEx Standard Overnight – next day delivery when placed before 2PM ET
Order Processing, Restrictions, and Shipping Cutoff Times
All inMusic Brands, Inc. orders ship to the United States only. We do not ship to P.O. Boxes. Expedited shipping is not available for orders shipping to Alaska or Hawaii.
All orders placed after 2PM ET will be processed the next business day. Orders are not processed on weekends or holidays. The following table shows information around US Holidays:
|New Year’s Day||December 31|
|Martin Luther King Day||January 17|
|Memorial Day||May 30|
|Independence Day||July 4|
|Labor Day||September 5|
|Columbus Day||October 10|
|Thanksgiving Day||November 24 and 25|
|Christmas Day||December 26|
FedEx Ground and FedEx Express deliver to residential addresses on Saturdays.
However, Sunday delivery is limited to certain locations. Click here to see where FedEx delivers on Sunday.
Please note during popular product releases and events, there may be a delay in processing and shipping.
We currently offer free ground shipping, as well as faster shipping options on the terms as stated during checkout. Shipping rates will vary and are subject to change.
Tracking your Order
You can track your order by using the FedEx tracking number sent to you by email. You can also access your tracking number by logging into your account and referencing your past orders.
Missing or lost package
Title and risk of loss for all items purchased from inMusic passes to you upon our delivery to the carrier. This means inMusic is not liable for late deliveries, lost or misdelivered products.
All orders placed on any inMusic direct website have a 30-day return policy. Items returned within 30 days of the date of purchase will receive a full refund back to the original payment method. You are responsible for the cost of returning the item back to inMusic.
To initiate a return, you can log into your account and navigate to the My Orders sections to begin the return process. If you do not have an account, please visit www.inmusicstore.com/contact-us to contact us. We are available by phone, chat, or email.